CRM Industry Year End Review for 2012

Social CRM, Cloud CRM, CX & Marketing Automation Lead the CRM Industry

Here's a look at the biggest factors and events to impact the Customer Relationship Management software industry in 2012, including the advancements in Social CRM, cloud CRM, Customer Experience (CX) and Marketing Automation as well as the jockeying in top CRM software vendor leaderboard positioning and the CRM Idol competition.