CRM Industry Month End Review for October 2012

Oracle OpenWorld CRM & CX Update

The biggest event in the Customer Relationship Management (CRM) software industry for October was Oracle's OpenWorld annual conference. In this CRM industry month end review, we share the top news and take-aways from Oracle OpenWorld as they relate to Oracle Fusion CRM and Oracle's push toward Customer Experience (CX) with its new Oracle CX software suite. This video explores Fusion CRM customer adoption and what customers like and dislike about Fusion CRM.