CRM Industry Month End Review for May 2012

SugarCRM SugarCon, SAP SAPPHIRE NOW, Marketo Summit & CRM Idol

The CRM events that grabbed the industry's attention during May 2012 included SugarCRM's SugarCon, SAP Sapphire Now, Marketo's Summit and the kick-off of CRM Idol's second season. Here's my take-away for each of these events, and some musings about how these events shape the industry. Check back on the last of June for the next month's video CRM recap.

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