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 Customer.tv Social CRM Mitch Lieberman

CRM & Social CRM Discussion with Mitch Lieberman
CRM

Social CRM — Design & Deploy

Social CRM (sCRM) is a promising business opportunity, but how do you get started? In this discussion with analyst and thought leader Mitch Lieberman, we examine social CRM from a design and deployment perspective. We also identify the links between social CRM and both Customer Experience (CX) and traditional Customer Relationship Management (CRM).

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