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 Customer.tv Social CRM Brent Leary

Social CRM — Strategy and Deployment Key Considerations
CRM

CRM Podcast Discussion with Brent Leary

Social CRM Thought Leader Brent Leary offers practical advice for SMBs planning or implementing a social CRM strategy and program—including objectives, benefits, challenges, fluid customer behaviors, critical success factors, common reasons for failed programs, and why SMBs are leading the charge in social CRM adoption and success.

Social CRM with Brent Leary


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36 minutes, 20 seconds (36:20)

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