Customer Experience & CRM Software Discussion with Denis Pombriant

Customer Experience Management (CXM) — And Its Links to CRM Software

Customer Experience Management is capturing the limelight within the Customer Relationship Management software industry. But is CXM the missing link in making CRM truly customer centric? In this Customer Experience discussion, we consider how CRM software vendors are changing their applications and messaging, and how new CXM strategy and underlying technology may alter the CRM software landscape.

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Brent Leary shares how SMBs are taking advantage of CX strategy & technologies	Esteban Kolsky — describes the integral role of CX in strategic customer strategies

Related Customer Experience Podcasts

Lior Arussy shares the critical success factors when implementing a CX program	Ray Wang advises a framework to deploy CX and supporting CX technologies

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