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Customer Experience & CRM Software Discussion with Denis Pombriant
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Customer Experience Management (CXM) — And Its Links to CRM SoftwareCustomer Experience Management is capturing the limelight within the Customer Relationship Management software industry. But is CXM the missing link in making CRM truly customer centric? In this Customer Experience discussion, we consider how CRM software vendors are changing their applications and messaging, and how new CXM strategy and underlying technology may alter the CRM software landscape. comments powered by Disqus
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