Customer Experience (CX) Critical Success Factors

Customer Experience Management (CXM) Discussion with Lior Arussy

In this CX podcast, Strativity CEO Lior Arussy identifies several critical success factors when planning or implementing a customer experience program. And he should know, as he is the foremost authority in this topic, has published over 100 articles, including for the Harvard Business Review, and is the author of 5 books, including his newest book, Customer Experience Strategy – The Complete Guide From Innovation to Execution.

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