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 Customer.tv CRM Industry Month End Reviews September 2012

CRM Industry Month End Review for September 2012
CRM

A Deeper Look at Dreamforce & CRM Idol Update

Salesforce.com's Dreamforce was the big CRM industry event for September, and in this video review we examine the top take-aways, including the Marketing Cloud which offers new social marketing but is without the demand generation features most requested by marketers. We also share how this tenth Dreamforce was different than prior conferences, and why the absence of any significant product announcements may suggest an acceleration of CRM software commoditization.

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