Customer.tv ![]() ![]() |
Contact Center CRM—How Cloud & Social Change Contact Center Strategy & Delivery
|
Contact Center Discussion with Esteban KolskyEsteban Kolsky, veteran CRM analyst and CEO of ThinkJar, shares what makes CRM for contact centers different than CRM for other lines of business — and advises how new thinking and new software technologies such as the cloud and social media are influencing contact center strategy. This is a helpful discussion for aligning strategy, process and technology in the contact center.
Click the Start button to begin podcast 41 minutes, 24 seconds (41:24) comments powered by Disqus
|
Categories
Strategies
Technologies